UBISOFT WALLET TERMS
UBISOFT WALLET TERMS

UBISOFT WALLET TERMS

 

 

1. What do these terms apply to?

These Ubisoft Wallet Terms (the “Ubisoft Wallet Terms”) govern your use of the electronic wallet service (the “Ubisoft Wallet”) we make available to you. They are between you and Ubisoft EMEA, a French corporation having its registered address at 2, avenue Pasteur 94160 Saint Mandé, France ("Ubisoft" or "we"). We grant you a limited license to acquire, use and redeem the Ubisoft Wallet pursuant to these Ubisoft Wallet Terms. Please read them carefully. If you do not agree to these Ubisoft Wallet Terms, you must not credit funds to your Ubisoft Wallet. These Ubisoft Wallet Terms are incorporated by reference to the Ubisoft Terms of Use ("Terms of Use"), the Terms of Sale and the Ubisoft Privacy Policy. All capitalized terms used but not defined herein shall have the meaning given to them in the Terms of Use.

 

2. What is the Ubisoft Wallet?

The Ubisoft Wallet enables you to purchase certain products available on our stores in accordance with the restrictions and conditions detailed below, using funds credited on it (the “Ubisoft Wallet Balance”).

Please note that the Ubisoft Wallet is not a bank account nor a payment instrument and that your Ubisoft Wallet Balance:

  • does not constitute a personal property right or a deposit;
  • can only be used to purchase products from Ubisoft;
  • does not accrue interest, dividends or other earnings, and cannot be withdrawn;
  • has no value outside of the Services and cannot be exchangeable for cash; and
  • is non-refundable and non-transferable to another person or another person’s Ubisoft Wallet, unless required by law, as further detailed in Article 7.

 

3. How can you activate your Ubisoft Wallet?

To add the Ubisoft Wallet to your Account, please visit your Ubisoft Wallet management page on https://store.ubi.com and follow the instructions to confirm its creation. You will first be asked to log in to or create an Account. Please refer to our Terms of Use to know more about Account creation. You can only associate one Ubisoft Wallet with your Account.

 

4. What should you know regarding crediting funds to your Ubisoft Wallet?

You may credit funds to your Ubisoft Wallet in a various set of ways detailed in our dedicated FAQs on https://support.ubi.com and by following the instructions provided to you. You will need to provide a credit card or other payment methods approved by us, which may differ depending on your country of residence and change, from time to time, at our sole discretion. You are responsible for verifying that the proper amount of funds has been added to your Ubisoft Wallet Balance.

You may also choose to credit funds to your Ubisoft Wallet directly when purchasing a product on our stores, by selecting your Ubisoft Wallet as the payment method during the checkout process. If your Ubisoft Wallet Balance is insufficient, you will be asked to credit funds to your Ubisoft Wallet or to select an additional method of payment to complete your order. There may be a delay between the time you credit funds to your Ubisoft Wallet and your ability to use them to purchase products. Please let us know through https://support.ubi.com if you think your Ubisoft Wallet Balance is incorrect or if you face any other issue.

Funds you choose to add to your Ubisoft Wallet will not expire.

Certain restrictions may apply when crediting funds to your Ubisoft Wallet. For instance, we may limit the maximum amount of funds:

  • you may have on your Ubisoft Wallet;
  • you may add per day/month on such Ubisoft Wallet; and/or
  • you may spend using your Ubisoft Wallet over certain periods of time.

 

5. What is the currency associated with your Ubisoft Wallet and can you change it?

Upon creation of your Ubisoft Wallet, the currency associated with it (the “Wallet Currency”) will be based on your current location. If you wish to change your Wallet Currency, you may request a change by contacting us through https://support.ubisoft.com and following the instructions provided to you. Please note that such a change is not automatic, may take time to process, and that we reserve the right to deny it, at our sole discretion. We will verify the request (which may take several days) and may ask you for additional information. If your request is granted, your Ubisoft Wallet will be terminated, and you will need to create a new Ubisoft Wallet after such change is effective. Please always ensure that your Ubisoft Wallet Balance is cleared (e.g., the balance is zero) prior to requesting a change of Wallet Currency, as any remaining Ubisoft Wallet Balance will be automatically lost when your Ubisoft Wallet is terminated, and is non-refundable, unless required by law.

 

6. What should you know regarding spending your Ubisoft Wallet Balance?

You may only spend your Ubisoft Wallet Balance to purchase on our stores products that are available in the currency associated with your Ubisoft Wallet.

Your Ubisoft Wallet Balance cannot be used to purchase physical products on our stores.

Additionally, please note that the Ubisoft Wallet may not be available as a payment method on all our stores and that some products or services may not be purchased using the Ubisoft Wallet, at Ubisoft’s sole discretion. You are responsible for verifying that the products you wish to purchase are purchasable using your Ubisoft Wallet Balance, before crediting funds to your Ubisoft Wallet.

If your Ubisoft Wallet Balance is insufficient to complete a transaction, you will be asked to either credit funds to your Ubisoft Wallet or choose an alternative payment method to finalize your order.

 

7. What about refunds?

7.1 Refund of your Ubisoft Wallet Balance. When you credit funds on your Ubisoft Wallet, you have a right to change your mind within 14 days following your order. Please note that you will lose such right once you start using your added funds (in whole or in part) to purchase products. Apart from this right to change your mind and unless otherwise required by applicable law, your Ubisoft Wallet Balance is non-refundable.

7.2 Refund of products purchased. You may be entitled to a refund for purchases made on our stores with your Ubisoft Wallet, based on our Terms of Use and/or Terms of Sale:

  • If such purchases have been made using your Ubisoft Wallet Balance: we will refund you on your Ubisoft Wallet, unless otherwise required by applicable law.
  • If such purchases have been made using an alternative payment method: we will, by default, refund you on such payment method but may give you the ability to choose to be refunded to your Ubisoft Wallet instead.

 

8. Can your Ubisoft Wallet be terminated?

8.1 Termination at your initiative. Once activated, you will be able to terminate your Ubisoft Wallet by asking for its closure on https://support.ubisoft.com. As further detailed in these Terms, please note that, upon termination of your Ubisoft Wallet, you will no longer be able to use any remaining funds on your Ubisoft Wallet Balance, if any, and that, except where required by law, such remaining funds will not be credited nor refunded to you, and will not be converted into cash nor any other form of reimbursement.

8.2 Termination at our initiative. We reserve the right to reduce your Ubisoft Wallet Balance, suspend, deactivate and/or terminate your Ubisoft Wallet and/or the associated Ubisoft Account if, after investigation, we determine that you have violated these Ubisoft Wallet Terms, the Terms of Use and/or the Terms of Sale. In such event, you will no longer be able to use any remaining funds on your Ubisoft Wallet Balance, if any, and, except where required by law, such remaining funds will not be credited nor refunded to you, and will not be converted into cash nor any other form of reimbursement.

We may also decide, in accordance with the Terms of Use, and at our sole discretion, to stop offering the Ubisoft Wallet service. In such event, we:

  • will provide you with sufficient prior notice to enable you to spend your remaining Ubisoft Wallet Balance,
  • may prevent you from adding funds to your Ubisoft Wallet, and
  • will provide a refund of your remaining Ubisoft Wallet Balance, if any, once the termination is effective, solely where required by applicable law.

 

9. What about security and fraud?

Please note that you are responsible for all transactions done using your Account and/or your Ubisoft Wallet. This includes any transaction to credit funds to your Ubisoft Wallet and any transaction purchasing products on our stores using your Ubisoft Wallet Balance. We strongly advise you not to give personal or Account information, including your password, to anyone. If you suspect that your Account has been compromised or suspect a potential transaction error on your Ubisoft Wallet, please contact us as quickly as possible at https://support.ubisoft.com. If there is evidence that an Account has been stolen or used by an unauthorized third party, further investigation will be made by our staff, during which time the Account and/or your Ubisoft Wallet may be suspended and you may be unable to access or use your Ubisoft Wallet Balance.

 

10. What else should you know?

10.1 Maintenance. Please note that the Ubisoft Wallet may, from time to time, not be accessible or under maintenance. As a consequence, you may not be able to credit funds to your Ubisoft Wallet and/or purchase products on our stores using your Ubisoft Wallet Balance during that period.

10.2 Titles and Headings. Titles and headings are for convenience only and do not control the meaning or interpretation of any provision of these Ubisoft Wallet Terms.

10.3 Severability. If any term of these Ubisoft Wallet Terms is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.

10.4 No Waiver. The failure or neglect by you or us to enforce any of rights under these Ubisoft Wallet Terms will not be deemed to be a waiver of your or our rights. 

10.5 Force Majeure.  Subject to applicable law, we will not be held liable for circumstances beyond our reasonable control.

10.6 Personal Data. Ubisoft processes your personal data in compliance with all applicable regulations regarding personal data and in particular the General Data Protection Regulation (EU) 2016/679 (GDPR), the California Consumer Privacy Act (CCPA) to allow you to use the Ubisoft Wallet. To learn more about the processing of your personal data and to exercise your rights, please refer to the Ubisoft Privacy Policy.

10.7 Revision of these Ubisoft Wallet Terms. We reserve the right to modify all or any portion of these Ubisoft Wallet Terms, at any time, temporarily or permanently and entirely at our discretion. The Ubisoft Wallet Terms that apply to your purchase are the ones in force at the time of your purchase. Any change of these Ubisoft Wallet Terms will not apply retroactively to purchases that you made before they were modified. By adding funds to your Ubisoft Wallet and/or purchasing a product on one of our stores using your Ubisoft Wallet Balance after our modification of these Ubisoft Wallet Terms, you signify your acceptance of the Ubisoft Wallet Terms as modified.

10.8 Applicable Law & Jurisdiction. These Ubisoft Wallet Terms are governed by the laws of England and Wales, and you expressly acknowledge the exclusive jurisdiction of the courts of England and Wales for any complaint or any dispute with us, resulting from or related in any way to your relationship with us, your Account(s) or your use of the Services. In addition, as indicated above, your conduct may be subject to other regional, federal, national or international laws.

10.9 Contacts. For questions related to the Ubisoft Wallet Service, please visit the FAQs available on https://support.ubisoft.com. They contain further details, including ones regarding activation of your Ubisoft Wallet, how to credit funds to your Ubisoft Wallet, current applicable limits, how to access your order history and see your last Ubisoft Wallet funds added and your Ubisoft Wallet Balance.

If these FAQs do not answer your questions, please contact us by visiting https://support.ubisoft.com.