Published on May 25, 2018
WELCOME TO UBISOFT SERVICES.
Table of content :
- When does Ubisoft collect your personal information?
- What personal information does Ubisoft collect?
- How does Ubisoft use my personal data ?
- For how long does Ubisoft keep my personal data ?
- With whom does Ubisoft share my personal data ?
- Does Ubisoft make my personal information public ? Who can see my personal information ?
- What are my rights ?
1. When does Ubisoft collect your personal information?
Ubisoft collects and processes your personal information at different times when you interact with our Services. Generally, personal information is collected when:
- (a) you use a Service,
- (b) you create an Account,
- (c) you make a purchase within our Services,
- (d) you create user generated content,
- (e) you watch advertisements within our Services,
- (f) you sign up for a newsletter,
- (g) you contact Ubisoft customer service and during technical support sessions,
- (h) you enter into a contest or sweepstakes,
- (i) you chat with other users of the Services,
- (j) you participate in a beta or otherwise download a patch or a demo, or
- (k) you share or otherwise contribute to our social media channels or other community websites.
Whatever the activity may be, and in accordance with the minimization principle stated in the GDPR, we will only collect personal information to the extent necessary to provide you with the Services and fulfil your requests.
2. What personal information does Ubisoft collect?
2.1 When you use Ubisoft services2.1.1 While Browsing Ubisoft websites
IP addresses.Ubisoft also collects Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Other passively collected information.While browsing our sites, Ubisoft may, on its own, or with the help of third party tools, collect non-personally identifiable information concerning your gaming hardware, habits, behaviors and use of our Services. Ubisoft collects such information to better adapt our Services to users’ interests, and for a better quality of our Services. The information collected may contain the following, without limitation: device unique identity, including MAC address, console, mobile, tablet and console unique identifier or other device identifiers and settings, internet provider, carrier, operating system, hardware information, localization information, date and time spent on the Services, game scores, game metrics, achievements, rankings, time played and statistics, feature usage, advertising conversion rates, monetization rate, purchase history and other similar information.2.1.2 Registering on a Ubisoft service
To access certain Services, you will need a Ubisoft Account. During the creation of your Account, we will ask your user name, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account. On other Services, Ubisoft may ask you additional personal information relevant to the Service such as your phone number, home address, or geo-location information (for example, you will be asked your home address when purchasing a product within our online shop, in order for Ubisoft to deliver the product to your home address).2.1.3 Creating a Ubisoft account
By creating a Ubisoft Account, you agree to receive newsletter or adverts about Ubisoft products, services, and sales. You can unsubscribe at any time by:
- (a) clicking the unsubscribe link contained in all Ubisoft email marketing messages;
- (b) changing your contact preferences on your Ubisoft account page at https://account.ubisoft.com; or
- (c) contacting http://support.ubi.com or firstname.lastname@example.org with your unsubscribe request.
Ubisoft may offer you the opportunity to participate in online surveys, questionnaires, contests and sweepstakes. To participate, you may need to provide your first name, your family name, e-mail address, date of birth, your address and country of residence. If you choose to participate in contests, sweepstakes, surveys and questionnaires, your personal data may be processed to allow you to participate, or to inform you of sales on a specific product, or to give you some information about new products or services, and for internal statistical use.2.1.6 Interacting on forums
Whenever you participate or interact with other users on a forum, Ubisoft collects the content of your communications, the time and the location of your activities, as well as your online ID and your IP address.2.1.7 Adverts
Ubisoft may work with trusted marketing partners to bring you more useful and interesting advertising content on our Services and on third party sites and services. Provided that you ticked the “Share my information with select parties” box during your subscription or in your Ubisoft Account settings, we may do this by sharing or matching the personal information you have provided us on the Services with the information (which may include personal information) you have provided third party marketing partners. As explained above in the cookies section, we may share some information via cookies and other technologies. To learn more about our trusted marketing partners or opt-out of this sharing, please consult https://legal.ubi.com/cookies/.
2.2 Whenever you play Ubisoft games2.2.1 Registering when activating a Ubisoft game
If you play Ubisoft games on a third-party console, your ID for this console will be disclosed to Ubisoft, in order to let Ubisoft create your Ubisoft Account. You must have a Ubisoft Account in order to access certain online features. From your console, Ubisoft receives your username and your password, your e-mail address, your date of birth, and your country of residence.2.2.2 Creation of user generated content
Some Services give you access to tools in order to allow you to create and/or share unique content. This User-Generated Content may be collected by Ubisoft; this content may also contain your personal information or the personal information of others (for instance, your name, or a picture of you). Please exercise caution: Ubisoft is not liable for any negative consequences linked to the disclosure of User-generated content.2.2.3 In-game data collection
2.3 Online payment
3. How does Ubisoft use my personal data?
3.1 Legal basis for your personal data collection and processing
Ubisoft processes your personal data, wherever necessary:
- - To provide you with the Services (creation of your Ubisoft account, bug detection, fighting fraud, online payment…etc.)
- - To offer the best possible experience to users, and improve the Services (in-game data analytics…etc). It is in Ubisoft’s legitimate interest to process your data for these purposes.
- - To provide you with supplementary services (custom content…etc.). In such case, Ubisoft systematically requires your consent before processing your personal data for this purpose.
4. For how long does Ubisoft keep my personal data ?
5. With whom does Ubisoft share my personal information?
Ubisoft does not disclose your personal data to any third party without your prior consent.
5.1 Sharing your personal data with Ubisoft affiliated companies
5.2 Sharing your personal data with third parties
5.3 Sharing your personal data with governmental authorities
In accordance with relevant laws, Ubisoft may have to disclose your personal data to a judiciary or administrative entity, whenever such disclosure is deemed necessary for identification, challenging or enforcing legal rights against any individual that may potentially jeopardise to Ubisoft or any other Ubisoft user’s rights.
5.4 Sharing your personal data in case of mergers
In the unlikely event Ubisoft’s business activities or shares are transferred partly or totally to any third party, such third parties may access your personal data. In this case, Ubisoft may also allow your personal data to be transferred to the acquiring third party.
5.5 Transfers of personal data to third countries
Please be aware that your personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or Ubisoft partners, located in third countries such as, but not limited to, United States, Canada and China. A list of Ubisoft affiliated companies is available at http://www.ubisoftgroup.com/en-US/about_ubisoft/world_presence/world_presence.aspx. Some personal data recipients are located in countries that are not considered as ensuring an adequate protection level according to the EU Commission. In such case, Ubisoft uses the strict framework of the EU Commission’s approved standard contractual clauses, which are available on the EU Commission website (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_fr/), or by request at email@example.com.
6. Does Ubisoft make my personal information public? Who can see my personal information?
Minors under 16 residing in the European Union cannot create a Ubisoft account to access the Services.
8. What are my rights?
In accordance with GDPR, you have a right to access, rectify, erase, object, or restrict processing for all your personal data processed by Ubisoft, as well as the right of data portability. You can exercise these rights by writing to Ubisoft customer support, via the following website : http://support.ubi.com. Ubisoft will answer your request within a month following the receipt of your demand. In accordance with GDPR, Ubisoft reserves the right to extend this delay up to three months if it necessary regarding the complexity of your demand, or based on the number of demands we receive. In such case, we will inform you of this extension within a month following the receipt of your demand. For any data processing activity requiring your consent (cookies, behavioural advertising…etc), you may withdraw your consent at any time. This withdrawal does not affect the lawfulness of any previous processing. You may also address any complaint to the national supervisory authority of your country.