Published on May 25, 2018
WELCOME TO UBISOFT SERVICES.
At Ubisoft, we collect personal data to support our products and services, while respecting regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, directly applicable from May, 25th, 2018 (hereinafter, "General Data Protection Regulation", or "GDPR").
According to GDPR, "personal data" means any information relating to an identified or identifiable natural person, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Table of content :
When does Ubisoft collect your personal information?
What personal information does Ubisoft collect?
How does Ubisoft use my personal data ?
For how long does Ubisoft keep my personal data ?
With whom does Ubisoft share my personal data ?
Does Ubisoft make my personal information public ? Who can see my personal information ?
What are my rights ?
1. When does Ubisoft collect your personal information?
Ubisoft collects and processes your personal information at different times when you interact with our Services. Generally, personal information is collected when:
(a) you use a Service,
(b) you create an Account,
(c) you make a purchase within our Services,
(d) you create user generated content,
(e) you watch advertisements within our Services,
(f) you sign up for a newsletter,
(g) you contact Ubisoft customer service and during technical support sessions,
(h) you enter into a contest or sweepstakes,
(i) you chat with other users of the Services,
(j) you participate in a beta or otherwise download a patch or a demo, or
(k) you share or otherwise contribute to our social media channels or other community websites.
Whatever the activity may be, and in accordance with the minimization principle stated in the GDPR, we will only collect personal information to the extent necessary to provide you with the Services and fulfil your requests.
2. What personal information does Ubisoft collect?
2.1 When you use Ubisoft services
2.1.1 While Browsing Ubisoft websites
IP addresses. Ubisoft also collects Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Other passively collected information. While browsing our sites, Ubisoft may, on its own, or with the help of third party tools, collect non-personally identifiable information concerning your gaming hardware, habits, behaviors and use of our Services. Ubisoft collects such information to better adapt our Services to users’ interests, and for a better quality of our Services. The information collected may contain the following, without limitation: device unique identity, including MAC address, console, mobile, tablet and console unique identifier or other device identifiers and settings, internet provider, carrier, operating system, hardware information, localization information, date and time spent on the Services, game scores, game metrics, achievements, rankings, time played and statistics, feature usage, advertising conversion rates, monetization rate, purchase history and other similar information.
2.1.2 Registering on a Ubisoft service
To access certain Services, you will need a Ubisoft Account. During the creation of your Account, we will ask your user name, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account.
On other Services, Ubisoft may ask you additional personal information relevant to the Service such as your phone number, home address, or geo-location information (for example, you will be asked your home address when purchasing a product within our online shop, in order for Ubisoft to deliver the product to your home address).
2.1.3 Creating a Ubisoft account
By creating a Ubisoft Account, you agree to receive newsletter or adverts about Ubisoft products, services, and sales. You can unsubscribe at any time by:
(a) clicking the unsubscribe link contained in all Ubisoft email marketing messages;
(b) changing your contact preferences on your Ubisoft account page at https://account.ubisoft.com; or
(c) contacting https://support.ubi.com/faqs/35367/Reviewing-the-data-that-Ubisoft-holds-about-me/ with your unsubscribe request.
To access certain Services, you will need to give your consent to allow Ubisoft to share some of your personal data with third parties, such as companies or organizations, which provide services and products you may be interested in.
2.1.4 Contacting Ubisoft
2.1.5 Participating to contests and sweepstakes
Ubisoft may offer you the opportunity to participate in online surveys, questionnaires, contests and sweepstakes. To participate, you may need to provide your first name, your family name, e-mail address, date of birth, your address and country of residence.
If you choose to participate in contests, sweepstakes, surveys and questionnaires, your personal data may be processed to allow you to participate, or to inform you of sales on a specific product, or to give you some information about new products or services, and for internal statistical use.
2.1.6 Interacting on forums
Whenever you participate or interact with other users on a forum, Ubisoft collects the content of your communications, the time and the location of your activities, as well as your online ID and your IP address.
Ubisoft uses third party ad-serving technologies that may collect information as a result of ad serving in the Services. These third parties may display behavioural and non-behavioural advertisements on our Services. The information collected and used for the targeted advertising may contain the following, without limitation: age and gender, number of views of an advertisement, device unique identifier or other device identifiers and settings, information about your use of the products and Services, other sites (including third party web pages and mobile Internet sites) you have viewed (as well as date and time viewed), advertisement(s) served, the advertisement(s)’ in-game location and length, and your response to the advertisement(s) (if any). The analytics tools and ad serving technologies may use server log files, web beacons, cookies, tracking pixels and other technologies to collect this information, and may combine the information collected on other Ubisoft Services with information collected from other third party websites, products and services and with demographic, advertisement, market and other analytics surveys.
2.1.8 Social media and other third parties’ platforms
2.1.9 Custom content
Ubisoft may work with trusted marketing partners to bring you more useful and interesting advertising content on our Services and on third party sites and services. Provided that you ticked the "Share my information with select parties" box during your subscription or in your Ubisoft Account settings, we may do this by sharing or matching the personal information you have provided us on the Services with the information (which may include personal information) you have provided third party marketing partners. As explained above in the cookies section, we may share some information via cookies and other technologies. To learn more about our trusted marketing partners or opt-out of this sharing, please consult https://legal.ubi.com/cookies/.
2.2 Whenever you play Ubisoft games
2.2.1 Registering when activating a Ubisoft game
If you play Ubisoft games on a third-party console, your ID for this console will be disclosed to Ubisoft, in order to let Ubisoft create your Ubisoft Account. You must have a Ubisoft Account in order to access certain online features. From your console, Ubisoft receives your username and your password, your e-mail address, your date of birth, and your country of residence.
2.2.2 Creation of user generated content
Some Services give you access to tools in order to allow you to create and/or share unique content. This User-Generated Content may be collected by Ubisoft; this content may also contain your personal information or the personal information of others (for instance, your name, or a picture of you). Please exercise caution: Ubisoft is not liable for any negative consequences linked to the disclosure of User-generated content.
2.2.3 In-game data collection
2.3 Online payment
For some Services, you may make purchases, whether you shop on Ubisoft websites or directly in-game.
When you do this, you agree that Ubisoft may share your personal data with third parties, companies, or organisations, which may collect and process your personal data in order to effectuate online credit card transactions, delivery, discounts, and promotional gifts.
To make a purchase on Ubisoft store and process your online payment, you may be asked to provide the following information to a payment provider: your first name, your family name, your address, your e-mail address, your country of residence and your banking details, i.e. your credit card number, the name of the credit card owner, the expiration date and security code.
You may be asked to give your telecommunications provider’s name, your cell phone model, and a valid phone number in order to provide you with purchasing instructions directly via your cell phone. For the payment of your in-game purchases, you may find supplementary information in our Terms of Sale, accessible at http://legal.ubi.com.
3. How does Ubisoft use my personal data?
Ubisoft may use your date of birth or your age to control access to its forums and live chats, in accordance with the relevant laws. Ubisoft does not monitor all chat communications on its services. However, Ubisoft reserves the right, at its sole discretion and without notice, to modify or delete any communications on its service. Ubisoft may use all data collected in the forums and chat logs to enforce its Terms, to carry out its legal obligations, and to protect its rights and the rights and safety of its affiliated companies, users, and employees. Your information may be disclosed to any relevant judiciary or administrative entity, in accordance with the relevant legal provisions.
3.1 Legal basis for your personal data collection and processing
Ubisoft processes your personal data, wherever necessary;
To provide you with the Services (creation of your Ubisoft account, bug detection, fighting fraud, online payment…etc.)
To offer the best possible experience to users, and improve the Services (in-game data analytics…etc). It is in Ubisoft’s legitimate interest to process your data for these purposes.
To provide you with supplementary services (custom content…etc.). In such case, Ubisoft systematically requires your consent before processing your personal data for this purpose.
We take your privacy and the security of your personal information very seriously. To protect your personal information, Ubisoft maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices such as encrypted communications, physically secured rooms, firewalls and password protection systems to safeguard the confidentiality of your personal information.
However, please note that no existing data transmission method on the web, or electronic storage, can guarantee the absolute security of your personal data.
If your Ubisoft accounts and personal data are protected by a password, you are responsible for ensuring this password’s confidentiality. Please do not disclose this password. If you share a computer with other people, please consider disconnecting from your accounts before allowing others to use your computer.
4. For how long does Ubisoft keep my personal data ?
5. With whom does Ubisoft share my personal information?
Ubisoft does not disclose your personal data to any third party without your prior consent.
5.1 Sharing your personal data with Ubisoft affiliated companies
5.2 Sharing your personal data with third parties
While browsing on Ubisoft websites, or while using Ubisoft Services, external providers may collect your personal data for and on behalf of Ubisoft, and Ubisoft may share some of your personal data with these partners to allow the functioning of the Services. For example, these third parties may help deliver your purchases, provide discounts or offer products, promote the Services, perform electronic payment processing, and any other service that may be required by Ubisoft.
5.3 Sharing your personal data with governmental authorities
In accordance with relevant laws, Ubisoft may have to disclose your personal data to a judiciary or administrative entity, whenever such disclosure is deemed necessary for identification, challenging or enforcing legal rights against any individual that may potentially jeopardise to Ubisoft or any other Ubisoft user’s rights.
5.4 Sharing your personal data in case of mergers
In the unlikely event Ubisoft’s business activities or shares are transferred partly or totally to any third party, such third parties may access your personal data. In this case, Ubisoft may also allow your personal data to be transferred to the acquiring third party.
5.5 Transfers of personal data to third countries
Please be aware that your personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or Ubisoft partners, located in third countries such as, but not limited to, United States, Canada and China. A list of Ubisoft affiliated companies is available at http://www.ubisoftgroup.com/en-US/about_ubisoft/world_presence/world_presence.aspx.
Some personal data recipients are located in countries that are not considered as ensuring an adequate protection level according to the EU Commission. In such case, Ubisoft uses the strict framework of the EU Commission’s approved standard contractual clauses, which are available on the EU Commission website (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_fr).
6. Does Ubisoft make my personal information public? Who can see my personal information?
Ubisoft Services may offer a public profile feature ("Public Profile") that allows you to publish information, including personal information, to the public Internet. Other than as stated on the applicable Public Profile site, the information you upload or input to your Public Profile will default to the privacy level you choose at sign-in, and you can choose to change the privacy settings at any time. By default, certain aspects of the Public Profile are set to "public". Those aspects of the Public Profile that are designated as "public" will be visible to everyone, potentially including people not registered within the Ubisoft environment, and may be indexed and displayed through public search engines when someone searches for you. If you post your personal information to a Public Profile, including a video, image or photo, you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for disclosure by other users of your Personal Information, including without limitation, videos, images or photos that you choose to make public on the Ubisoft Services. Also, please remember that the Personal Information you provide to us as part of your Public Profile may reveal or allow others to identify aspects of your life that you may not choose to state on your Public Profile directly (for example, your picture may reveal your gender).
Minors under 16 residing in the European Union cannot create a Ubisoft account to access the Services.
8. What are my rights?
In accordance with GDPR, you have a right to access, rectify, erase, object, or restrict processing for all your personal data processed by Ubisoft, as well as the right of data portability. You can exercise these rights by writing to Ubisoft customer support, via the following website : https://support.ubi.com/faqs/35367/Reviewing-the-data-that-Ubisoft-holds-about-me/.
Ubisoft will answer your request within a month following the receipt of your demand. In accordance with GDPR, Ubisoft reserves the right to extend this delay up to three months if it necessary regarding the complexity of your demand, or based on the number of demands we receive. In such case, we will inform you of this extension within a month following the receipt of your demand.
For any data processing activity requiring your consent (cookies, behavioural advertising…etc), you may withdraw your consent at any time. This withdrawal does not affect the lawfulness of any previous processing.
You may also address any complaint to the national supervisory authority of your country.