Your personal information.
Ubisoft collects your personal information when you register with us for our products, use the Ubisoft websites, videogames, mobile applications, online store or other services (“Services”) or otherwise contact us online. We use this personal information to: provide you the products or Services you have requested; create your user profile; to send you information about our products or Services and your registration; when you agree, to send you marketing information; and to respond to your correspondence.
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Ubisoft collects your personal information at different times when you interact with our Services, including when you buy our products, or otherwise contact us. Generally, personal information is collected when (a) you use a Service, (b) you create an Account, (c) you make a purchase within our Services, (d) you create user generated content, (e) you watch advertisements within our Services, (f) you sign up to a newsletter, (g) you contact Ubisoft customer service and during technical support sessions, (h) you enter into a contest or sweepstake, (i) you chat with other users of the Services, (j) you wish to participate in a beta or otherwise download a patch or a demo and (k) you share or otherwise contribute to our social media channels and other community websites.
Whatever the activity may be, we will only collect personal information to the extent deemed reasonably necessary to fulfil your requests and our legitimate business objectives.
To access certain Services, you will need a Ubisoft Account. During the creation of your Account, we will ask your nickname, password, email address, date of birth (or age) and country of origin. This information is mandatory to create an Account. On other Services, Ubisoft may ask you additional personal information relevant to the Service such as your phone number, home address or geo-location information (for example, you will be asked your home address when purchasing a product within our online shop, in order for Ubisoft to deliver the product to your home address). Visitors purchasing goods or services through our online store will need to provide a valid credit card number and expiration date, in addition to the credit card holder's name, date of birth, mailing address, phone number and e-mail address. In addition, we may collect demographic information such as your age, gender, favourite styles of gaming and the device you own or plan to buy. Note that Ubisoft does not collect nor store any credit or debit card or other banking data.
Ubisoft collects personal information via internet forms. For example, a new user to any of the Services may be asked to register by providing his or her name, date of birth or age, phone number, and home address. This information will then be associated with your Account, so that you may identify yourself during future visits to each of the Services. Ubisoft also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.
If you do not submit personal information when asked by Ubisoft, your refusal may limit our ability to process your online product registration, Account creation, contest registration, purchase via our online store, or request for technical support.
Ubisoft Services, including Uplay.com, may offer a public profile feature (“Public Profile”) that allows you to publish information, including personal information, to the public Internet. Other than as stated on the applicable Public Profile site, the information you upload or input to your Public Profile will default to the privacy level you choose at sign-in, and you can choose to change the privacy settings at any time. By default, certain aspects of the Public Profile are set to “public”. Those aspects of the Public Profile that are designated as “public” will be visible by everyone, including people not registered within the Ubisoft environment, and may be indexed and displayed through public search engines when someone searches for you. If you post your personal information to a Public Profile, including a video, image or photo, you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for disclosure by other users of your Personal Information, including without limitation, videos, images or photos that you choose to submit on the Ubisoft Services. Also, please remember that the Personal Information you provide to us as part of your Public Profile may reveal or allow others to identify aspects of your life that you may not choose to state on your Public Profile directly (for example, your picture may reveal your gender).
IP addresses. Ubisoft also keep tracks of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Information passively collected by Ubisoft may be used in an aggregated form or to identify specific patterns of you or any individual.
From time to time, we are approached by companies and organizations that provide products or services that we believe may be of interest to you, and we may share your personal information with such third parties in accordance with your choices and after we received your consent. We strive to limit use of the information you provide to those offers that we think you would appreciate receiving. If you do not wish to receive information from these third party partners, you can opt out at any time, including at the time of registration, by sending a request to us (see Section 13) or by modifying our preferences in your Account preferences page.
Should you decide to link your Ubisoft Account to your console manufacturer gaming account Ubisoft will only exchange information regarding your age, country, date of birth and email with such parties. No other personal information such as your credit card information or address will be exchanged with such parties.
Custom Content. We may work with trusted marketing partners to bring you more useful and interesting advertising content on our Services and on third party sites and services. We may do this by sharing or matching the personal information you have provided us on the Services with the information (which may include personal information) you have provided third parties marketing partners. If you do not want Ubisoft to match your personal information with trusted partners in order for us to tailor ads or other custom content for you on our Services and third party sites and services, please do not check the box labelled “Share my information with selected third parties” at the moment of creation of your Account or within your Account settings at any time. If you do not check the box related to this Custom Content or otherwise opt-out from this Custom Content by unchecking the box within your Account settings at any time, Ubisoft will no longer share your personal information with partners to tailor ads or other custom content for you following the date of your request. Please note that opting-out from the Custom Content will not change the behavior of third parties collecting information on the Services. Please see how to opt-out of third party collection in “Other passively collected information” Section above. The list of such trusted marketing partners is available at legal.ubi.com/activesharing/
Once you register to our Services and/or purchase one of our products, Ubisoft will send you promotional communications about its own products and Services that you may be interested in by email. Along with every communication sent to you, Ubisoft gives you the opportunity to discontinue receiving future communications from Ubisoft.
If you do not want Ubisoft to send you communications about special rebates or promotional offers, you may opt-out from receiving these communications at the time your personal information is collected or by contacting us by:
If for any reason you wish to question, view, correct or delete the personal information collected about you by Ubisoft or its technical partners, please send an email to email@example.com or write to Ubisoft Ltd, 1st Floor, Chertsey Gate East, London Street, Chertsey, Surrey, KT16 8AP, United Kingdom. We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes, enforce our agreements, due to technical or legal requirements or matters related to security, integrity or operation of our Services.
Unless stated specifically to the contrary on the applicable Ubisoft Service, Ubisoft’s Services are intended for a general audience. Ubisoft encourages parents and guardians to spend time online with their children. We urge parents to instruct their children to never give out their real names, addresses or phone numbers, without permission, when using the Internet. We recognize a special obligation to protect personal information obtained from young children. Therefore, in order for children under 12 years old to register on any Service, we require that the child provides the email address, or other contact information, of a parent or guardian who will be contacted by Ubisoft in order to inform, confirm, modify or refuse his or her child’s registration. Ubisoft reserves the right to request written proof of the parent or guardian’s authorization at any time. Until the parent or guardian answered to Ubisoft’s email pursuant to Ubisoft’s instructions, the child’s use of the Services will be limited.
We take your privacy and the security of your personal information very seriously. To protect your personal information, Ubisoft maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. We use robust security measures to protect personal information from loss, misuse and alteration. We use industry-standard practices such as encrypted communications, physically secured rooms, firewalls and password protection systems to safeguard the confidentiality of your personal information.